Meaningful participation and consultation with individuals and communities is a non-negotiable requirement of civic life these days. All public sector organisations must do this well if they want to deliver services properly.

Government wants community engagement to be at the heart of policy development and regulators want services shaped by the people who use them.

Just publishing or sending complicated documents out for comment isn’t enough. You must find practical ways of listening to, learning from and reporting back to the communities you serve.  We know what works and the pitfalls to avoid.